Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return. To be eligible for a return:

  • Your item must be in the same condition as received, unworn, unused, with tags and in its original packaging.
  • The item/items must be returned along with the receipt of proof of purchase.
  • If a product is returned in unsuitable condition, it will not be accepted.

Regarding our return policy, you have the following options:

Α. EXCHANGE

You can exchange a product for a different size or color within 14 days of receiving your initial order. In such cases, the return shipping and the new shipping cost is covered at your expense. If the return is being made due to an error on our behalf, we will cover the shipping cost. You can exchange a product only once.

You can choose to purchase the new product through the telephone, by calling us at +30 2102817486, email at info@normalley.com or by sending a direct message to our Instagram or Facebook page “Norma Fashion Alley“, stating your reference order code and the code and size of the new item you wish to purchase.

Β. REFUND

We first examine thoroughly the product upon its arrival to our company and then we deposit the money into the bank account you provided after our communication.

 

We strongly recommend you to use the same postal service to the one we used to send your purchase order.

 

ADDRESS FOR RETURNS OR EXCHANGES

 

Norma Fashion Alley

Vasileiou Deligianni 3, Metamorfosi, 14452,

Athens, Greece

Tel: +30 2102817486

info@normalley.gr

 

FOR INTERNATIONAL CUSTOMERS

Most of the terms and condtions are the same as mentioned above, with a few differences:

  • Please make sure to use a mailing service that ensures the value of the merchandise being returned and always retain the shipping receipt. Mailing services deliver packages during working hours and may require a signature for the delivery, which is why we recommend sending your order to a work address and not a residential one.
  • A duty may be charged when an order crosses country borders and must be paid by the costumer who placed the order. Norma Fashion Alley is not responsible for these charges, in such case. Due to the fact that policies and custom fees vary significantly from country to country, we recommend you contacting your local custom authorities for more information. Custom fees may affect delivery time.